CYI Hats
Return & Refund Policy
We want every CYI order to arrive exactly as expected. Review our return, exchange and refund guidelines below.
Return Eligibility
Items must be returned in their original condition, unworn, unused, and with all original packaging, tags, stickers, and accessories included.
Any item that shows signs of wear, damage, washing, alteration, odor, or misuse may not qualify for a return or refund.
Return Window
Return requests must be made within the return period stated by CYI Hats from the date your order is delivered.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Items that have been worn, washed, altered or damaged
- Items missing original packaging, tags or stickers
- Final-sale or clearance merchandise
- Customized or personalized items
- Items returned outside the approved return period
Refunds
Once your return is received and inspected, CYI Hats will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution or payment provider.
Shipping Costs
Original shipping charges are generally non-refundable. Customers are responsible for return shipping costs unless the item received was incorrect or arrived damaged due to an error by CYI Hats.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, contact us as soon as possible at info@cyihats.com.
Please include your order number and clear photos of the item and packaging so we can review the issue.
Exchanges
Exchange availability depends on current inventory. If the replacement item is unavailable, we may offer another available option or process an eligible refund.
Contact CYI Hats
For questions regarding a return, refund, exchange or damaged order, contact:
Email: info@cyihats.com
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